McCamish is a Core Insurance Solution developed by Infosys. Now India Post is implementing McCamish application in Post Offices and administrative offices across the country to manage its Insurance business as part of IT Modernization Project. It includes Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI).
It lists all the roles at India Post related to their Life Insurance and describes high level workflow at PO, CPC and the Director’s Office.
Post implementation of the application, users will be exposed to new processes and procedures for performing their day-to-day activities.
Important Features of McCamish
1. Product Setup
2. Lead Management & Agent Portal
3. Medical Underwriting & Reinsurance System
4. Availability of insurance application on Customer Portal, RICT, Mobile
5. Cash, Cheque, Credit/Debit Card, Electronic Fund Transfer (EFT) as mode of premium payment
6. Effective Agency Management through Goal Setting & monitoring of agents
7. Customized Report Generation
8. Alerts generation through system for various transactions
9. Integration with Enterprise Content Management System (ECMS) for scanning and storage of documents as soft copies
Benefits of implementing McCamish in Post Offices
1. Friendlier Application Interface
2. Better Customer Service
a. New customer interaction channels; Internet,Call centre.
b. Online premium payment, claim request, policy revival, nomination, change of customer data, loan request, loan repayment, surrender, request status tracking,etc.
c. New policy, claims and policy servicing requests at call center.
d. Online availability of policy features and benefits illustrations.
e. Alert generation through systems for various insurance transactions like premium payments, policy maturity, etc.
f. Customer can view his/her policy/ledger statement online.
3. Higher Operational Efficiency
4. Greater Regulatory Compliance
5. Easier Agent Management
6. Faster Decision Making
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